Last updated: March, 2019
For issues that are not covered on this page, we have multiple tools to help you automatically diagnose and fix a range of Outlook problems. Check out this article: Resolve Outlook for Windows issues with automated troubleshooting tools
Jump to each section on this page for specific Outlook issue:
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Italian | Brazilian Portuguese |
Kazakh | Brazilian Portuguese |
Korean | Brazilian Portuguese |
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Portuguese | Brazilian Portuguese |
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ACTION REQUIRED: Reconnect Outlook 2016 or Outlook 2013 to Outlook.com for uninterrupted email access | ||
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Earlier this year we introduced the new Outlook.com, which helps you focus on what matters, collaborate effortlessly, and get more done. As part of the upgrade, we are also moving accounts to a more secure and reliable infrastructure. The upgrade impacts all Outlook, Hotmail, Live, or MSN email accounts. Once your Outlook.com account has been upgraded, you’ll need to reconnect Outlook 2016 or Outlook 2013 to your Outlook.com account to ensure the best experience and fix issues. To check if your account has been upgraded, login to your account through a web browser and compare your mailbox with the images below.
If you do not reconnect your upgraded email account, you will soon no longer be able to send or receive Outlook.com emails via your desktop version of Outlook 2016 and 2013 until you reconnect. Additionally, by not reconnecting, you may experience email and calendar sync issues that will be resolved once you reconnect. You will still be able to send and receive emails via the web on www.Outlook.com. For detailed instructions and help on how to reconnect your account, please visit this article. Note: This change only affects any Outlook.com accounts you are accessing via Outlook 2016 or Outlook 2013. You do not need to reconnect to your other email accounts, such as Office 365, Exchange, or other third party email accounts. You can also continue to send, receive, and access email from your Outlook.com account on the web via any popular web browser. |
Record type | Host | Points to | TTL |
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CNAME (Alias) | autodiscover | autodiscover.outlook.com | 1 hour |
Pref | Hostname | IP Address | TTL |
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10 | 60 min |
Last updated: July 11, 2017
The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue.
Arabic | Swedish |
Bulgarian | Brazilian Portuguese |
Catalan | Brazilian Portuguese |
Czech | Swedish |
Hungarian | Swedish |
Italian | Brazilian Portuguese |
Kazakh | Brazilian Portuguese |
Korean | Brazilian Portuguese |
Latvian | Swedish |
Norwegian | Swedish |
Dutch | Swedish |
Portuguese | Brazilian Portuguese |
Slovenian | Swedish |
Serbian Latin | Swedish |
Thai | Chinese Traditional Taiwan |
Turkish | Chinese Traditional Taiwan |
A tool available to Office 365 for business subscribers, the Support and Recovery Assistant for Office 365 will run a series of diagnostic tests on your computer and help you set up a new profile, or resolve other issues. If any of the tests fails, it will provide suggested solutions to get your problem solved. Note: Support and Recovery Assistant for Office 365 is currently only available for use by Office 365 customers. |
CalCheck checks your Outlook calendar or general settings for problems, such as permissions, free/busy publishing, delegate configuration, and automatic booking. It also checks each item in your calendar folder for known problems that can cause unexpected behavior, such as meetings that seem to be missing. |
Talk to support. If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Uslink at the bottom of this page. |
Ask the community Get help from experts in our forums: Office on Windows forum for personal, home, or university users Office 365 community forum for business users |
Provide feedback in Office app You can send feedback directly to our Office teams:. In Office 2016 on Windows 10, open an Office app, and click File > Feedback. |
We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Outlook UserVoice site. We’re listening. |